Cancellation Policy

Cancellation & Refund Policy

We understand that plans can change. This policy outlines the terms and conditions for cancellations and refunds for our diving trips and programs. Please read it carefully before making a booking.

Guest Cancellations:

If you need to cancel your booking, please notify us as soon as possible. The following refund policy applies:

* More than 48 hours prior to the scheduled trip/program: You will receive a full refund of your payment.
* Less than 48 hours prior to the scheduled trip/program: No refund will be issued.

PADI Course Cancellations:

If you need to cancel your PADI course, please notify us as early as possible. The following policy applies:

* If you cancel 48 hours or more before the course start date, you will receive a 70% refund of the course fee. The remaining 30% is non-refundable and covers the cost of PADI materials.

* If you cancel 48 hours or less before the course start date, or if you are unable to complete the course after it has started, no refund will be provided.

Bad Weather Policy:

We prioritize the safety of our guests and crew. Our bad weather policy is as follows:

* Harbor Master (Syahbandar) Travel Warning: If the Harbor Master issues a travel warning that prevents the trip from operating, you will receive a full refund.
* Weather Conditions: While we understand that weather can impact your experience: rain, wind, waves, and clouds do not automatically constitute grounds for a refund, provided the trip is deemed safe to operate by our experienced captain and crew. We will do our best to find alternative dive sites or adjust the itinerary as needed to maximize your enjoyment.

How to Cancel:

To request a cancellation, please contact us by email divingindo[ @ ]gmail.com or info[ @ ]diving-indo.com at  or by phone at WhatsApp/Telegram  +6281338246726, +62 823-3904-0200. Please include your booking details in your cancellation request.